Customer Stories
See the impact through stories that show our commitment to customer success and helping businesses reach their vision sooner.
"At TechConnect, our Service Desk team is the heartbeat of our commitment to exceptional client support. One of our most valued clients, Red Bull, relies on our dynamic and highly effective Service Desk team to ensure their APMEA end-user IT operations run smoothly around the clock. We understand the critical role Red Bull plays in their industry, and our Service Desk is unwavering in our mission to support their success. At TechConnect, we pride ourselves on being more than just a service provider – we are a trusted partner in Red Bull’s journey of excellence for their end users."
Red Bull,
APMEA Region
"“TechConnect has a long-standing relationship with Microgaming, and once again they have proven the true value that strong partnerships can bring to our business. Not only did TechConnect go above and beyond our ambitious initial brief, they did so with the same pragmatism, speed and quality of delivery we have grown to expect and trust. The result for us as a company? A considerable operational headache has been alleviated, which in turn has enhanced the levels of service we offer our own customers."
Leon Turner,
Director of Commercial Operations
"TechConnect have brought a great combination of technical expertise and customer empathy to the party to assist us through some challenging times. Undoubtedly a safe pair of hands when it comes to improving our AWS environment and leverage of all the services and benefits offered by Amazon."
Mike Bryer,
CEO
"Prior to engaging with TechConnect, we were challenged to make the most of our existing investment in Microsoft's A5 licensing, and align it with our Microsoft Cloud strategy. We realised that our previous, traditional IT Managed Service Provider (MSP) support model was no longer fit for purpose. In order to fully benefit from Microsoft's Modern Workplace, we needed a partner that was truly Microsoft aligned. So we decided, after talking with our team at Microsoft, to work with a recommended Australian based IT support organisation which could help us embrace the modern workplace and reduce the number of IT issues, and significantly improve our Microsoft Secure Score, thereby minimising our cyber security risk. We selected TechConnect and the outcome has exceeded our expectations."
Ernie Zibert,
vCIO
"Working with TechConnect is a collaborative experience and they work very well with our internal IT team. They are very knowledgeable and just a good bunch of guys really. They have great technical skills, show strong ownership and are always a pleasure to engage with them."
Douglas Hull,
Senior Technical Manager
All
Gaming
Healthcare
Mining
Retail
April 27, 2025
Last updated on 7 July 2025
A Service Desk for the Red Bull APMEA Region
Customer Stories
April 4, 2025
Last updated on 17 September 2025
General Data Protection Regulation (GDPR)
Customer Stories
April 1, 2025
Last updated on 17 September 2025
Microgaming
Customer Stories
February 3, 2025
Last updated on 3 June 2025
Streamlining Operations: Idemitsu Australia’s Journey to Efficient Data Management
Customer Stories
November 26, 2024
Last updated on 3 June 2025
A Modern IT Support Service for a Modern Workplace
Customer Stories
November 7, 2023
Last updated on 14 August 2025
Unlocking Player Performance Insights
Customer Stories
August 7, 2023
Last updated on 3 June 2025
Environmental, Social and Governance (ESG) Rating Reporting
Customer Stories
July 30, 2023
Last updated on 3 June 2025
Smart Chat Bot | “Ask Morty”
Customer Stories
May 7, 2023
Last updated on 3 June 2025
Integrated-Portfolio-Solutions-AWS-Babelfish-for-Aurora
Customer Stories
March 1, 2023
Last updated on 3 June 2025
Amazon Connect
Customer Stories
November 30, 2022
Last updated on 3 June 2025
Security and Malware Assessment
Customer Stories
September 7, 2022
Last updated on 16 June 2025
Customer Centric Reporting
Customer Stories
August 31, 2022
Last updated on 3 June 2025
Increasing Efficiencies and Output through Data Prediction
Customer Stories
August 31, 2022
Last updated on 3 June 2025
Automated Genomics Cloud Solution
Customer Stories
April 13, 2022
Last updated on 3 June 2025
Managing Data Storage in Disconnected Environments
Customer Stories
March 16, 2022
Last updated on 16 June 2025
Gaining Insights to Data Across Systems
Customer Stories
January 25, 2022
Last updated on 16 June 2025
Migrating Data Into Systems
Customer Stories
November 15, 2021
Last updated on 3 June 2025
Loading Equipment Fleet Monitoring
Customer Stories
November 15, 2021
Last updated on 3 June 2025
Velocity Frequent Flyer – Customer Insights
Customer Stories
November 15, 2021
Last updated on 3 June 2025
Predictive Medicine Data Platform
Customer Stories
November 14, 2021
Last updated on 3 June 2025
Metallurgy: Creating a Trend with Automated Reporting
Customer Stories
November 13, 2021
Last updated on 3 June 2025
Enhanced Security through Cloud Adoption
Customer Stories
November 11, 2021
Last updated on 3 June 2025
Cloud Security Guidance
Customer Stories
November 10, 2021
Last updated on 16 June 2025
Big Data Analytics
Customer Stories
November 9, 2021
Last updated on 16 June 2025
Stope Reconciliation
Customer Stories
November 7, 2021
Last updated on 3 June 2025
Digital Mine Operating System (MOS)
Customer Stories
November 5, 2021
Last updated on 3 June 2025
Mining Operator Variability
Customer Stories